MB Maho Kado (hereinafter referred to as the “Company”) values and cares for its Customers. Therefore, in this Return Policy (hereinafter referred to as the “Policy”), we clearly and unambiguously present the terms and conditions for the return of goods and money for goods and services purchased in the Company’s operations and on the website https://www.mahokado.com (hereinafter referred to as the “Website”).
The terms “you” and “Customer” refer to the entity, person, company, or organization using our Website and purchasing our Goods and services. The words “we” and “us” refer to MB Maho Kado, a company established under the laws of the Republic of Lithuania, and its subsidiaries, branches, and representative offices. The terms “Products” and “Goods” include any goods or services that you can purchase on our Website.
We apply this Policy when you visit the Company’s website and purchase Products sold on it. This Policy does not apply to any third-party websites and applications that you may find through our Website, including those that may be related to our goods or services. Before clicking on any links, you should review the Terms of Service and Return Policies or rules of third-party websites and applications.
This Policy is an integral part of our company’s Terms of Service.
Please read this Policy and, if you have any questions, contact us by email at [email protected] or by other means listed below. We will assume that all visitors and Customers of this Website have carefully read this Policy and agree to its content. If you do not agree with this Policy or any part of it, please do not order or purchase Products found on our Website.
The provisions of this section do not limit your right to refuse services or return Goods that are of inadequate quality or have defects.
Return Conditions
If you decide to return the Product, please fill out, sign, and send the Product Return Form by email to [email protected] or by registered mail to Ūmėdžių g. 94-12, Vilnius, LT-02303. To find out the exact conditions for returning the Goods, you can contact us at the specified email address, and we will provide you with all the information you are interested in.
If you cancel the service and/or return the Goods, subject to all the conditions set forth in this Policy, we will refund the amounts you paid, except for additional costs incurred due to the fact that you chose a delivery method other than the cheapest standard delivery method offered by us.
Please exercise your right to return Goods responsibly. We remind you that you are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods. If the Goods you return are damaged, have damaged packaging, or are incomplete, we will not be able to accept the Goods back and refund the amounts you paid.
When you return the Goods, together with the completed Product Return Form, an inspection of the returned Goods will be carried out. If no violation of the Product Return Conditions is found, we will refund the amounts you paid using the same payment method that you used to purchase the Goods. Depending on the payment method you choose, the refund may take up to 14 days.
If you miss the deadlines specified in the Return Policy, we will not be able to satisfy your request for the return of the Goods and refund the amounts paid to the Company.
Defective Goods
To return a defective Product, you can do so within 14 days from the date the Goods were delivered to you by informing us by email at [email protected], attaching photos or videos of the defective Goods and/or package describing the defects of the Goods.
When sending us a notice of service cancellation or return of defective Goods, please provide the following information:
- Order number
- Information about defects, missing parts, or damage to the Goods
- Evidence of defects in the Goods (e.g. photos or videos showing the defect in the goods (if possible), as well as photos or videos with damage to the packaging, etc.)
When contacting us about the return of a defective Product, please indicate how you would like to resolve the situation:
- exchange the defective Goods for identical good quality Goods;
- apply a discount to the defective Goods corresponding to the decrease in the value of the Goods caused by the existing defects;
- accept the goods and refund the money paid to the Customer;
- terminate the service and refund the money paid to the Customer;
- repair the Goods or otherwise eliminate the defects of the goods or service.
Return Policy Update
Our Policy may be amended in response to a changed situation or legal requirements. When the Company updates the Policy, the new version will be published on the website https://www.mahokado.com. In the event of significant changes to the Policy, we may contact you by sending an email or informing you in another way.
