MB Maho Kado (hereinafter referred to as the “Company”) values and protects your privacy. This Privacy Policy (hereinafter referred to as the “Policy”) clearly and unambiguously sets out the information collection and use principles applied in the Company’s activities and on the website http://www.mahokado.com (hereinafter referred to as the “Website”), as well as other information about the Company’s policies and principles for ensuring the protection of personal data.

The terms “you” and “visitor” refer to the entity, person, company, or organization using our Website or providing us with personal data in any other way. The words “we” and “us” refer to MB Maho Kado, a company established under the laws of the Republic of Lithuania, and its subsidiaries, branches, and representative offices.

We apply this Policy when you visit the Company’s website, when you provide your data directly to the Company, when we receive data related to you from state institutions or other sources, and in order to properly fulfill contractual obligations to which you are a party. This Policy is also intended to inform you about other personal data processing operations carried out by the Company and the main provisions aimed at ensuring your privacy.

When processing personal data, we comply with the requirements of the European Union General Data Protection Regulation No. 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, other relevant legislation, and the instructions of supervisory authorities.

This Policy forms an integral part of our company’s Terms of Service, but it does not apply to any third-party websites and applications that you may find through our Website, including those that may be related to our services. Before clicking on any links, you should review the terms and privacy policies of third-party websites and applications.

Please read this Policy and if you have any questions, contact us by email at [email protected]. We will assume that all visitors to this Website have carefully read this Policy and agree to its content. If you do not agree with this Policy or any part thereof, please do not use our Website.

1. PERSONAL DATA WE COLLECT AND PROCESS

The Company collects and processes the following categories of personal data:

Login data that you provide to us when creating an account on the Website: First name, Last name, Email address, Telephone number, Username, Password.
Basic data, such as: First name, Last name, Address, Date of birth.
Contact details: Address, Email address, Telephone number.
Payment information that you provide when ordering services and/or products on our Website and that allows us to process your payment. We use the services of third parties (payment service providers), so we do not collect or store bank card data ourselves. This information is provided directly to our payment service providers, whose privacy policies provide full information about the collection, storage, and use of personal data. All payment data is stored by (AS) “Citadele bankas”, (AS) “Citadele bankas”. You can find links to their privacy policies here: https://api.klix.app/legal/privacy/lt https://api.klix.app/legal/privacy/en.
Data necessary to provide services: order data, data in accounts, data related to payments made, information about goods or services purchased by customers, etc.
Other information: Survey and other data provided by the visitor, and the like.

2. LEGAL GROUNDS FOR COLLECTING YOUR PERSONAL DATA

The Company may collect your personal data only on the basis of the lawful processing grounds specified in the legislation. These are the legal grounds for the conclusion and performance of a contract when you enter into a service provision or other agreement with the Company, or your contacting the company on relevant issues and visiting the Company’s Website. The legitimate interests of the Company may also be a basis for processing data, for example, when the Company checks creditworthiness, manages and/or collects debt. Your consent is another basis on which the Company may process personal data. The Company may also process your personal data in fulfilling legal obligations (to comply with the requirements of normative acts, as well as to provide answers to lawful requests from state and municipal authorities, etc.) or on other lawful processing grounds established in legal acts.

3. DATA COLLECTED ON THE COMPANY’S WEBSITE

When you visit our Website or contact us through other electronic communication channels, the Company may also automatically collect your personal data.

Geolocation data. We collect information about your geographical location from which you connect to our website.
Information we collect from third parties. We may transfer and/or collect additional information about you from third parties in order to improve the services provided to you. For example, we use the Google Analytics web analytics service provided by Google LLC, which has cookies and other tracking technologies that collect data that allows us to improve our products and services. This allows us to monitor and analyze web traffic and user behavior. Google Analytics uses the collected data to monitor and analyze website visitor behavior, prepares reports on website activity, and shares them with other Google services. Google may use the collected data to personalize and tailor ads on its advertising network. Personal data collected by Google: cookies and website usage data. For more information, please visit Google.
Data collected by cookies. Cookies are small text files that a browser saves on your computer when you visit our Website. We use cookies to improve the performance of the Website and to facilitate its use. To learn more about the cookies we use, please see our Cookie Policy.
Publicly available personal data. The Company may collect personal data from publicly available sources when it is necessary for the proper performance of services or to maintain the existing functionality of the Website.
We responsibly protect the collected data about visitors to the Company’s Website from loss, unauthorized use, and alteration. The premises where the collected data is stored are physically protected so that persons who do not work for the Company cannot access or dispose of the data. In addition, the database storing the data of visitors to the Company’s portal is protected from unauthorized access through computer networks.

4. PROCESSING OF PERSONAL DATA

In order to ensure transparency and responsible processing of personal data, we inform you that the Company processes personal data for the following purposes:

to fulfill orders placed by the visitor;
to identify the visitor;
to create an account;
to ensure the security of the Website;
to provide services, conclude and execute contracts; to administer the customer database;
to answer visitors’ questions, comments, or inquiries;
to solve problems related to the implementation, provision, and use of services;
to contact customers when the terms of purchased services change;
to send invoices and other information related to services and/or goods;
to assess the creditworthiness of customers and manage possible debt;
to improve the quality of services;
for other purposes related to internal administration, e.g. to manage the data of our employees;
to provide customer service;
for audit;
to find out the opinion of visitors about the services we provide;
to ensure data security and prevent fraud;
to improve the quality of services;
to publish visitor reviews and recommendations;
in fulfilling obligations or rights provided for in laws;
to prevent abuse of the products and/or services we offer;
to send marketing information;

By submitting your personal data to the Company, you confirm and voluntarily agree that the Company will manage and process your personal data in accordance with this Privacy Policy, applicable laws, and other regulatory legal acts.

5. DIRECT MARKETING

The Company may use your personal data to send general direct marketing offers. These offers may be selected for you based on the data you have provided to us or that we have collected automatically, e.g. your location data.

If you do not agree to your personal data being used for direct marketing purposes, want to unsubscribe from receiving direct marketing offers, or want to change your existing settings, you can do so at any time by changing the settings in your account, clicking on the link in the received email, sending us an email at [email protected].

6. PROCESSING OF PERSONAL DATA AND COOPERATION WITH THIRD PARTIES

The Company may provide personal data to data processors who perform certain work and provide services to the Company. The Company does not give permission to any of the suppliers or third parties to use your personal data in any other way and requires them to take measures to protect your personal data. Personal data may be transferred to the following categories of third parties:

intermediaries who process data in order to conclude and administer contracts with customers and partners;
companies and individuals providing accounting services;
companies managing joint debtor files or administering debts;
hosting companies;

The Company may also disclose your personal data to third parties:

when required by law, court decisions, rulings, and orders, and other lawful requests from law enforcement institutions;
in response to lawful requests from state institutions, as well as in order to ensure national security and law enforcement requirements;
in connection with the sale, transfer, merger, bankruptcy, restructuring, or other reorganization of the business;
in order to defend our rights, legitimate interests, or property, or those of third parties;
in order to protect the right to privacy of others.

7. COOKIES

A cookie is a small text file that a website saves on your computer or mobile device when you visit it. Stored on your device, a cookie ensures the functionality of our website and helps us recognize you when you visit our website again.

Most browsers save cookies unless you do not accept them or change your browser settings.

To learn more about the cookies we use, see our Cookie Policy.

More information on how to delete cookies, as well as other useful information related to the use of cookies, can be found on the website http://www.allaboutcookies.org/.

8. SPECIAL CATEGORIES OF DATA

We do not collect special categories of data, such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related to sexual orientation.

Please do not provide us with special categories of data and contact us using the contact information below if you believe that we may have such information. We reserve the right to immediately delete any information that we believe may contain special categories of data.

9. THIRD PARTY LINKS

This Website may contain links to third-party websites or applications, but we are not responsible for the data collected on such websites and their use. Before clicking on any links, please review the terms and privacy policies of third-party websites and applications.

10. PERSONAL DATA RETENTION PERIODS

Personal data collected by the Company is stored in printed documents and the Company’s information systems. The Company stores your personal data for no longer than is required for the purposes of data processing or provided for by legal acts if they establish a longer data retention period.

Personal data is generally stored as long as you have an active account on our website, unless this data is necessary to implement and protect the legitimate interests of the Company. Unnecessary personal data is destroyed.

If you want to delete your account and terminate data storage, you can do so by sending a request to the Company using the contact details below, but we warn you that in this case, the provision of services to you may be terminated. Please note that even after receiving a request to delete your data, we may retain some of your data when it is necessary for tax, legal compliance, and audit purposes.

The Company takes all possible measures to ensure that personal data is processed accurately, fairly, and lawfully, that it is processed only for the specified purposes, in strict compliance with the clear and transparent requirements for the processing of personal data established in legal acts.

12. YOUR RIGHTS

As a visitor to our Website, you have the right to:

contact the Company with a request to provide information about your personal data processed by the Company, where and how the personal data was collected, and how the Company processes it. You can apply by submitting a request to access the processed personal data in person, by mail, or by electronic means;
contact the Company with a request to correct your personal data and/or suspend the processing of such personal data, except for storage, in the event that after reviewing the personal data you find that the data is incorrect, incomplete, or inaccurate;
contact the Company with a request to delete your personal data when, after reviewing your personal data, you find that the personal data is being processed illegally or unfairly, or there are other grounds established in legal acts;
object to the processing of your personal data when this data is processed or intended to be processed for the legitimate interest pursued by the Company or a third party to whom the personal data is provided;
demand that you not be subject to automated data processing only, including profiling;
receive personal data relating to you that you have provided to the Company, in a structured, commonly used, and machine-readable format, and transmit this data to another data controller, or require the Company to directly transmit such personal data to another data controller when technically feasible (right to data portability);
refuse to provide personal data. In this case, you automatically waive your claim regarding the quality of the services provided by the Company, as the data requested may be necessary to properly provide the services/goods desired/ordered by the Data Subject. In this case, the Company has the right to refuse to provide you with services if the provision of these services is related to the receipt of your personal data.

To exercise your rights or complaints, you can contact the person responsible for data protection in the Company by email at [email protected]. You can also contact the State Data Protection Inspectorate, but we encourage you to contact the Company, as we always strive to resolve all issues together with the visitor.

When submitting a request, you must confirm your identity in the following ways: 1) if the request is submitted directly upon arrival at the Company – provide an identity document or a copy certified in accordance with the procedure established by the legal acts of the Republic of Lithuania; 2) if the request is submitted by mail or email – provide data identifying you in the Company; 3) if the request is submitted through a representative – provide a copy of the person’s identity document certified in accordance with the procedure established by the legal acts of the Republic of Lithuania, attaching a document confirming representation (or a copy of the power of attorney certified in accordance with the procedure established by the legal acts of the Republic of Lithuania).

Upon receipt of your written request, the Company shall provide the requested data in writing (including by electronic means) or indicate the reasons for refusing to satisfy such a request no later than within 30 calendar days from the date of receipt of your request.

If necessary, the 30-day period may be extended by a further two months, taking into account the complexity and number of requests. The Company shall inform the person who submitted the request about such an extension within one month of receiving the request, together with the reasons for the delay.

13. UPDATING THE PRIVACY POLICY

Our Policy may be amended in response to a changed situation or legal requirements. When the Company updates the Policy, the new version will be published on the website http://www.mahokado.com. In the event of significant changes to the Policy, we may contact you by sending an email or informing you in another way.

14. CONTACT INFORMATION

If you have any questions about the information provided in this privacy policy, please contact the Company using this email: [email protected]